Refund and Returns Policy

At Radha Krishna Exports, our goal is to ensure your satisfaction with every purchase. Please read our Return and Refund Policy carefully:

1. Returns:

  • We do not offer returns for products purchased on Radha Krishna Exports. All sales are final.
  • In the rare event that you receive a damaged or defective product, please contact our Customer Service team at [contact@radhakrishnaexports.com] within 48 hours of receiving your order. Include detailed information and photographic evidence of the damage.

2. Refunds:

  • Refunds are only issued in the case of a damaged or defective product that cannot be replaced with an exchange.
  • If eligible for a refund, the amount will be credited to the original payment method used for the purchase.

3. Exchanges:

  • We offer a 7-day exchange policy for eligible products. If you wish to exchange a product, contact our Customer Service team at [contact@radhakrishnaexports.com] within 7 days of receiving your order. Clearly state the reason for the exchange.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • The customer is responsible for the shipping costs associated with returning the product for exchange.

4. Eligibility for Exchange/Refund:

  • Only products that are unused, in their original packaging, and in the same condition as received are eligible for exchange or refund.
  • Products purchased during special promotions or sales may not be eligible for exchange or refund.

5. Process for Exchange/Refund:

  • Contact our Customer Service team at [contact@radhakrishnaexports.com] within the specified timeframe to initiate the exchange/refund process.
  • Provide detailed information about the product you wish to exchange/refund and the reason for the request.
  • Our Customer Service team will guide you through the necessary steps, including return shipping instructions.
  • Once we receive and inspect the returned item, we will process the exchange or issue a refund if applicable.

6. Exceptions:

  • Customized or personalized products may not be eligible for exchange or refund unless they are defective or damaged.

7. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [contact@radhakrishnaexports.com].

By making a purchase on Radha Krishna Exports, you acknowledge and agree to the terms outlined in this Return and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.

 

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